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Terms of Service

Last Updated: June 24, 2026

By purchasing, accessing, activating, or using WINMO (a mobile service membership offered by Club Mobile LLC DBA Win Mobile), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not purchase or use the service.

1. Eligibility (18+ Only)

WINMO is intended strictly for individuals who are at least eighteen (18) years of age. By purchasing, activating, or using WINMO, you represent and warrant that you are at least 18 years old. Access by minors is strictly prohibited.

2. Nature of Service

WINMO is a mobile service membership that includes access to digital content and other member benefits. Your membership may include:

WINMO does not provide financial advice, investment advice, legal advice, tax advice, gambling services, betting services, wager placement services, or guaranteed outcomes of any kind. Any digital content included with your membership is provided solely for informational and entertainment purposes.

3. Mobile Service Terms

WINMO provides eSIM-based mobile wireless service through a nationwide wireless network. You acknowledge and agree that:

All WINMO plans include mobile hotspot data as a separate allowance that does not count against your plan's high-speed data threshold. WINMO Junior includes 5GB, WINMO Essential includes 10GB, and WINMO Max includes 25GB of mobile hotspot data per billing cycle. Once your hotspot allowance is exhausted, hotspot speeds will reduce to 128Kbps for the remainder of the billing cycle.

Service is subject to applicable FCC regulations, including those governing Customer Proprietary Network Information (CPNI).

4. Data Usage & Fair Use Policy

4.1 High-Speed Data Allowances

Each WINMO plan includes a monthly data allowance. Speed reduction and data availability behave differently depending on the plan:

Your applicable thresholds are determined by the plan selected at purchase. Talk and text remain available on all plans regardless of data status, subject to the fair use limits in Section 5.

4.2 Speed Reduction & Data Suspension After Threshold

WINMO Essential and WINMO Max: Once your plan's full-speed data threshold has been reached during a billing cycle, data speeds will reduce to 512Kbps until you reach your secondary threshold, after which speeds will reduce to 128Kbps for the remainder of that billing cycle.

WINMO Junior: Once 5GB of full-speed data has been used during a billing cycle, data speeds will reduce to 512Kbps for the next 5GB. After 10GB of total data usage, data service will be suspended for the remainder of the billing cycle. Talk, text, and access to emergency services remain available. To restore data service before the next billing cycle, you may upgrade to a higher-tier plan if such option is offered by WINMO.

At 512Kbps, the following remain functional:

At 512Kbps, the following may be slow or unreliable:

At 128Kbps (Essential and Max only), the following remain functional:

At 128Kbps, the following will not function reliably:

4.3 Unlimited Data Plans

WINMO Max includes unlimited talk and text. Data access remains subject to the tiered speed structure described above: full speed up to 25GB, 512Kbps from 25GB to 50GB, and 128Kbps after 50GB for the remainder of the billing cycle. Additional high-speed data may be available for purchase if offered by WINMO.

4.4 Network Management & Deprioritization

To maintain network quality for all customers, WINMO may employ reasonable network management practices. During periods of network congestion, customers who have consumed significant amounts of data may experience temporary speed reductions, even before reaching their plan threshold. Any such network management practices are applied for legitimate operational purposes and may vary based on network conditions.

4.5 Billing Cycle Reset

Data thresholds reset at the beginning of each billing cycle. Unused high-speed data does not roll over unless explicitly stated otherwise.

4.6 Prohibited Data Usage

You may not:

Violations may result in suspension or termination without refund.

4.7 Emergency Services

Data speed limitations and data suspension under this Section do not affect access to emergency communications, including 911 services, subject to applicable network and device limitations.

5. International Services

All WINMO plans include the following international features at no additional charge:

5.1 Voice Fair Use

All WINMO plans include a fair use limit of 450 minutes per billing cycle for calls to Mexico and Canada combined. Usage beyond 450 minutes may be subject to additional charges or restrictions. Domestic US calls and texts are always unlimited and are not subject to this fair use limit.

5.2 International Data Roaming

International data roaming is included on all WINMO plans as a separate 500MB high-speed data allowance per billing cycle and does not count against your domestic high-speed data allotment. Once your 500MB international roaming allowance is exhausted, roaming data speeds will reduce to 128Kbps for the remainder of the billing cycle. Win Mobile is not responsible for service availability or quality in international markets as these are subject to the coverage of partner networks. A current list of supported countries for international calling and worldwide roaming is maintained at winmobile.us/international.html and may be updated periodically.

5.3 Worldwide Roaming Add-On

The Worldwide Roaming add-on ($10/month) enables international voice, text, and data usage beyond the 500MB included on every plan. Usage is metered and billed by country zone, with rates varying based on the destination and partner network. Win Mobile organizes supported countries into pricing zones; rates within each zone may change without notice based on partner network pricing.

When you reach 80% of your consumption budget, you will automatically receive a top-up request from Win Mobile. If a top-up is not added, service will pause when you reach 100% of your consumption budget and remain paused until additional credit is applied or until the start of your next billing cycle, whichever comes first. There are no fair-use restrictions or maximum roaming-duration limits beyond the consumption budget mechanism described above. For current zone assignments or rate inquiries before placing extended international calls or sustained data use, contact WINMO Support.

6. Taxes and Fees

Your monthly service charge does not include applicable taxes and fees, which are calculated based on your billing address and plan. Taxes and fees are itemized at checkout and on your monthly statement and may include:

These charges are mandated by federal, state, and local governments and are subject to change. WINMO does not retain any portion of these charges.

7. Digital Content (Included Member Benefit)

Digital content is provided as a supplemental member benefit. You acknowledge that:

8. No Guarantees / Results Disclaimer

WINMO makes no guarantees of any kind, express or implied, regarding:

Any examples, testimonials, illustrations, references to prior results, or historical performance are provided solely for illustrative purposes and do not guarantee future results. Past results do not predict future outcomes.

9. Billing, Final Sale & Refunds

Except as expressly provided in Section 9.1 (7-Day Money-Back Guarantee) below, all sales are final.

By completing your purchase, you acknowledge and agree that:

Except as provided in Section 9.1 below, this applies regardless of:

Customers agree to contact WINMO regarding billing concerns before initiating a payment dispute whenever reasonably possible. WINMO reserves the right to contest chargebacks or payment disputes using account records, activation logs, service records, network usage records, transaction records, communications, and evidence of acceptance of these Terms.

9.1 7-Day Money-Back Guarantee

New customers may request a one-time refund of their first month’s plan charge if all of the following conditions are met:

To request a refund, contact support@winmobile.us within the 7-day window. The following are non-refundable: taxes, regulatory and government fees, and any one-time SIM or activation fees. Add-on charges and any usage-based or overage charges are not eligible. Limit one (1) refund per customer, household, and payment method. Approved refunds are issued to the original payment method and may take 5–10 business days to process. Accounts showing 1 GB or more of data usage, or requests made after the 7-day period, do not qualify. WINMO reserves the right to deny refunds in cases of suspected fraud or abuse.

10. Subscription Terms

Subscriptions automatically renew on a monthly basis at the recurring rate disclosed during checkout. By subscribing, you authorize WINMO to charge your selected payment method on a recurring monthly basis until canceled.

You are solely responsible for canceling your subscription before the next monthly renewal date if you do not wish to continue service. Failure to cancel before renewal does not create eligibility for refunds or credits.

11. Cancellation Effects

You may cancel your subscription at any time through your account portal, by logging in via the "Login" link on the WINMO homepage, or by writing to support@winmobile.us. Cancellation requests submitted by email are processed during normal business hours.

If your membership is canceled, terminated, suspended, or expires:

12. Number Porting

WINMO is not responsible for delays, interruptions, failed transfers, loss of service, loss of numbers, or other issues arising from number porting requests submitted by customers, prior carriers, third-party carriers, or telecommunications providers. Customers are responsible for providing accurate account information and porting credentials. Porting timelines are estimates only and are not guaranteed.

13. User Responsibility & Assumption of Risk

You are solely responsible for:

You expressly assume all risks associated with your use of WINMO and any related content or services.

14. Prohibited Use

You may not:

Violations may result in immediate suspension or termination without refund.

15. Release of Claims

To the fullest extent permitted by law, you release and waive any and all claims, demands, liabilities, damages, losses, costs, and expenses arising from or related to:

This release applies to Club Mobile LLC DBA Win Mobile and its owners, members, managers, employees, contractors, affiliates, successors, and assigns.

You expressly waive the benefits of California Civil Code Section 1542, which provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of executing the release.

16. Hold Harmless Agreement

You agree to hold harmless Club Mobile LLC DBA Win Mobile and its owners, members, managers, employees, contractors, affiliates, successors, and assigns from any claims, liabilities, losses, damages, costs, and expenses arising from:

17. Indemnification

You agree to defend, indemnify, and hold harmless Club Mobile LLC DBA Win Mobile and its affiliates from any third-party claims, liabilities, damages, losses, judgments, costs, and expenses, including reasonable attorneys' fees, arising from your use of the service or violation of these Terms.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WINMO SHALL NOT BE LIABLE FOR:

If liability is found despite the foregoing limitations, WINMO's total liability shall not exceed the amount paid by you during the current billing period.

19. Termination Rights

WINMO may suspend, restrict, or terminate service at any time for:

Termination does not entitle you to any refund.

20. Modifications to Service or Terms

WINMO may modify services, features, pricing, membership benefits, data allowances, network policies, and these Terms at any time. Continued use of the service after modifications become effective constitutes acceptance of the revised Terms.

21. Binding Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

To the fullest extent permitted by applicable law, any dispute, claim, or controversy arising out of or relating to these Terms, WINMO services, billing, subscriptions, wireless service, digital content, marketing communications, or the relationship between you and WINMO shall be resolved exclusively through final and binding arbitration rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.

The arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time the claim is filed. If AAA is unavailable or declines to administer the arbitration, the parties shall use JAMS under its Streamlined Arbitration Rules and Procedures. If neither AAA nor JAMS is available, a court of competent jurisdiction shall select an arbitrator. Arbitration shall be conducted on an individual basis only.

You and WINMO each waive any right to participate in a class action, collective action, mass action, representative action, or class-wide arbitration.

No arbitrator shall have authority to consolidate claims of multiple individuals or preside over any form of representative or class proceeding.

The arbitrator shall have exclusive authority to resolve disputes concerning the interpretation, applicability, enforceability, or formation of this arbitration provision.

If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain in full force and effect to the maximum extent permitted by law.

22. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms, the services provided by WINMO, or the relationship between the parties shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. You consent to the personal jurisdiction of such courts and waive any objection based on venue or forum non conveniens.

23. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.

24. SMS, Text Messaging & Email Marketing Consent

By providing your mobile number and opting in (including through any signup, lead, or checkout form on our websites), you consent to receive account notifications, service alerts, promotional messages, and recurring marketing communications from Club Mobile LLC DBA Win Mobile at the number provided, including messages sent using an automatic telephone dialing system or similar automated technology. You acknowledge and agree that:

If you provide your email address, you likewise consent to receive promotional and marketing emails from Win Mobile. You may unsubscribe from marketing emails at any time using the unsubscribe link included in every such email. All communications and the information you provide are handled in accordance with our Privacy Policy.

25. Contact Information

Club Mobile LLC DBA Win Mobile
Email: support@winmobile.us